Delivery Policy

All Fretwell Music Lab products are digital. There is no physical shipment.

How you receive your purchase

After you pay, you are taken to your order confirmation page, where your license key appears immediately. Copy the key and save it somewhere safe — the page has a copy button and an option to save the key as a text file.

Opening your tools

Enter your key on the site’s unlock page (also reachable from the “Have a key?” link at the top of every page). Your tools open right away in your practice room. You can enter the same key on any of your own devices, and you can install the practice room to work offline.

What you need

A recent web browser on a computer, tablet or phone, and speakers or headphones. An internet connection is needed to unlock your tools and load them the first time; after that they keep working offline.

If you lose your key

Get in touch through the Contact page with your order number and we will send you a replacement key. The same applies if the confirmation page closed before you could save your key.

How long access lasts

Online access continues for as long as Fretwell Music Lab operates. Tools you have installed and opened on a device keep working on that device without an internet connection.