Refund Policy

We want you to be happy with what you buy. If you are not, you can have your money back.

14-day refunds, no reason needed

You can get a full refund on any purchase if you ask within 14 days of buying it. You don’t need to give a reason.

How to ask for a refund

Contact us through the Contact page and include your order number. Including the email address you used at checkout helps us find your order quickly.

When you will get your money

Refunds go back to your original payment method. We issue them within 5 business days of your request. Your payment provider or bank may then take a few more days to show the money in your account.

After a refund

A refunded license key is no longer licensed for use. Please remove it from your devices with the “Sign out on this device” button in the practice room.

Customers in the EU and UK

Consumers in the European Union and the United Kingdom have a legal right to cancel online purchases within 14 days. For digital content that is made available straight away, that right can end once access begins, if you agreed to this at checkout. Whatever the law allows, our policy above still applies: you can have a full refund for any reason within 14 days of purchase.

Your legal rights

This policy does not limit any rights you have under consumer protection law, for example if a product is faulty or not as described.