Privacy Policy

Fretwell Music Lab is built to collect as little as possible. This policy explains what information exists, where it is kept and what your rights are.

The short version

• The site uses no cookies, no analytics and no advertising trackers.
• The site never accesses your microphone or camera.
• Your license keys, progress, stats and settings are stored only in your own browser and are never sent anywhere.
• Payments are handled by a third-party payment provider. We never see your full card details.
• We never sell your personal information or share it for advertising.

Information stored on your device

To make the tools work, your browser stores your license keys, practice progress, stats, settings, saved practice sets, and display preferences such as dark mode and volume. This information stays in your browser’s local storage on your device. We cannot see it and it is never sent to us or anyone else. Because this storage is only used to provide the features you ask for, no consent banner is needed.

You can delete it at any time: use “Sign out on this device” and “Delete all progress” in the practice room, or clear this site’s data in your browser settings. If you export a progress backup, the backup code or file is created on your device and goes wherever you choose to put it.

Fonts and hosting

When you visit a page, your browser loads fonts from Google Fonts. As with any request to a web server, Google receives technical information such as your IP address and browser type when the fonts are delivered; Google’s own privacy policy applies to that. The site itself is hosted on Vercel, and Vercel processes technical information such as IP addresses to deliver the pages and keep the service secure, under Vercel’s privacy policy. Vercel may show us basic request logs for troubleshooting; we do not use them to track or profile visitors, and we do not receive visitor logs from Google.

Payments

When you buy a product, payment is handled by a third-party payment provider, which collects your payment details under its own privacy policy. Fretwell Music Lab never sees or stores your full card details.

Order information we receive

From the payment provider we receive order information: your name, email address, the products you bought and your country. We use it only to:

• provide support, including sending replacement keys;
• process refunds; and
• meet our tax and accounting obligations.

If you write to us, we use your message and email address to reply and to keep a record of the conversation.

Legal basis (EU and UK)

We use order information to perform our contract with you (providing your product and support), to comply with legal obligations (tax and accounting records), and, for keeping support records, on the basis of our legitimate interest in being able to help you consistently.

Sharing

We never sell your personal information and never share it for advertising or cross-context behavioural advertising. Order information is held by the payment provider that processed your purchase, and may be processed in other countries under that provider’s safeguards.

How long we keep information

We keep order information for as long as we need it to provide support and process refunds, and for as long as tax and accounting laws require us to keep records. After that it is deleted. Support emails are kept only as long as needed for these purposes.

Your rights

Depending on where you live — including under the EU and UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) — you have the right to:

• Access the personal information we hold about you;
• Correct information that is wrong;
• Delete your information, subject to records we must keep by law;
• Object to or ask us to restrict how we use it; and
• receive a copy of it in a portable format.

To use any of these rights, contact us through the Contact page. We will not treat you differently for using them. If you are in the EU or UK and are unhappy with how we handle your information, you can also complain to your local data protection authority.

Children

The site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

If we change this policy, we will post the updated version on this page and change the “Last updated” date at the top. Significant changes will be summarised at the top of the page.

Contact

For privacy questions or requests, contact us through the Contact page.