Frequently asked questions

When you buy a tool, the order confirmation page shows your license key straight away. It looks like FRET-ET-7KQ4M-X9D2P-H6TR. Enter it on the unlock page and the tool opens in your practice room. The key is checked in your browser — there is no account, password or sign-in.

On the unlock page, which you can reach from the “Have a key?” link at the top of every page. Inside the practice room you can also add more keys from the “Add a key” section.

Copy it into a notes app or password manager, or use the “Save as text file” button on the confirmation page. Keep it somewhere you can find it later; you will need it to open your tools on another device or browser.

Yes. Enter the same key on each of your devices — your computer, tablet and phone. Each device remembers the key after you enter it once. Keys are for your own personal use, so please don’t share them.

Progress, stats and settings are stored only in the browser you practise in. To move them, open the practice room’s Progress page and choose “Export progress”. You can copy a backup code or save a small file. On the other device, enter your key, then choose “Import progress” and paste the code or open the file.

Yes. Once you have unlocked your tools and opened the practice room while online, it is stored on your device and keeps working without an internet connection. You can also install it to your home screen or desktop like an app, using your browser’s “Install” or “Add to Home Screen” option.

Recent versions of Chrome, Edge, Firefox and Safari on computers, tablets and phones, including iPhone and iPad. You need speakers or headphones. On phones the piano keyboard and fretboard scroll sideways so they stay a comfortable size.

No. Every sound — the plucked guitar tone, the keyboard tone and the metronome click — is synthesized in your browser as you play. They are designed to sound pleasant and clear, but they are not recordings of real instruments.

If you are still learning note names, start with Note Reader. If you want to train your ear, start with the Interval Ear Trainer. For theory you can apply on guitar or piano straight away, try the Scale & Mode Explorer or Chord Builder. Every product page has a short demo and the home page has a free mini quiz, so you can get a feel for the tools before you buy.

Foundations tools cover the essentials: reading notes, intervals, scales, chords and rhythm. Studio Editions go further, with harder material (such as extended chords and compound intervals), written exercises that are checked against rules (such as four-part harmony and melodic dictation) and multi-voice dictation. Each product page explains exactly what its exercises involve.

No. The tools follow widely used theory conventions and are not designed around any exam or syllabus. Terms and conventions vary between teaching traditions, so check with your teacher if you are preparing for something specific.

Each key is licensed for one person’s own practice. If you are a teacher or school and would like to use the tools with students, contact us through the Contact page to ask about a classroom license.

Contact us through the Contact page with your order number and the email address you used at checkout, and we will send you a replacement key. Devices where you have already entered your key stay unlocked.

Yes. You can get a full refund on any purchase within 14 days, with no reason needed. Contact us through the Contact page with your order number. See the Refund Policy for details.

No. Each product is a one-time purchase. There are no recurring charges.

No. There is no account and no password. Your key unlocks your tools, and everything else stays in your browser.